Frequently Asked Questions
Everything you need to know about your DÔEN experience.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Domestic orders typically arrive within 5-7 business days, while international shipping times vary by destination.
How do I process a return or exchange?
We accept returns of unworn, unwashed items with original tags attached within 30 days of delivery. You can initiate a return through our online portal to receive a prepaid shipping label.
How should I care for my DÔEN garments?
To preserve the quality of our natural fabrics, we recommend hand washing in cold water or professional dry cleaning. Always refer to the specific care label found inside each garment.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment payments through Affirm or Afterpay.
How do I find the right size?
Detailed size guides and garment measurements are available on each product page. If you are between sizes, we generally recommend sizing down for our more oversized silhouettes.
Can I modify or cancel my order after it is placed?
Once an order is placed, it is sent immediately to our fulfillment center for processing. We are unable to guarantee cancellations or modifications, but please contact our support team as soon as possible.